INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive a sales receipt with my order?

Yes, a sales receipt is provided with every order. You will receive a digital copy via email, and a printed receipt may be included in your package.

Is the product exactly the same as shown in the photos?

We strive to provide accurate images of our products. However, slight variations in color, texture, or packaging may occur due to lighting, screen settings, or manufacturing updates.

How can I return or exchange a product?

If you wish to return or exchange a product, please fill out the Contact Us form on our website with your order details. Our team will guide you through the return process as per our company's policy.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a video of unboxing the product and your order details. We will work to resolve the issue as soon as possible.

How long does it take to process a refund?

Once we receive the returned product and verify its condition, refunds are typically processed within 5-7 business days. The amount will be credited to your original payment method.

INFORMATION ABOUT US

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